If you’re an NDIS provider or mobile service-based business, you can use a virtual office at Salt Space in New Farm to keep your home address private, receive mail and show Google exactly what it needs in the video verification process.
Why NDIS providers don’t want to use their home address
If you run an NDIS business, you probably visit participants in their homes, in the community or online, and work from home between visits. But your business still needs:
- An address on invoices and service agreements
- An address for ASIC/ABN and compliance records
- A reliable place to receive mail from the ATO, banks, insurers and the NDIS Commission
- A way to appear when people search for you on Google or ask AI tools for local NDIS providers
Using your private home address for all of that can feel uncomfortable – especially if you have children at home, you’re renting, or you simply don’t want participants, support workers or referrers knowing where you live.
A virtual office in New Farm solves this by giving your NDIS business a professional, central Brisbane street address, while you keep working flexibly across homes, community and telehealth.
What a virtual office at Salt Space actually includes
A virtual office membership at Salt Space is designed for service-based and mobile businesses, including NDIS providers, allied health professionals and support coordinators. Typically, it includes:
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A professional Brisbane street address you can use for:
- ASIC and ABN registrations
- Invoices and service agreements
- Banks, insurers and the ATO
- Website contact details
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Mail handling:
- Mail receiving and secure storage at Salt Space
- Email notifications when mail arrives
- Optional scanning and forwarding add-ons (depending on your plan)
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Optional meeting room and office access:
- Neutral space for support coordination meetings
- Clinical assessments, plan reviews or family meetings
- Staff supervision, interviews or team catch-ups
For NDIS providers, this means you can separate your home identity from your business identity and still have a reliable base address in Brisbane for mail, compliance and professional visibility.
What Google’s video verification asks you to show
When you set up or re-verify your Google Business Profile, Google may now ask you to complete a live or recorded video verification.
- The exterior of the building (888 Brunswick St or relevant entrance)
- The Salt Space entry and signage so it matches the address on your profile
- The internal coworking or meeting space you use for your business
- The mailbox or mail area and, ideally, an envelope addressed to your business name
- Your laptop or device showing you logged into your NDIS tools or website backend
- How you access the space (key, fob, pin code, buzzer – if applicable)
How to prepare your Google video verification at Salt Space
Think of the video as walking a Google reviewer through your working day at Salt Space. Here’s how to get ready so the process is smooth and stress-free.
1. Prep the exterior shots
- Go to the front of the building at 888 Brunswick St (or your entry point to Salt Space).
- Make sure the street number, neighbouring shops and surroundings are visible if possible.
- Be ready to slowly pan the camera across the street frontage.
2. Show the Salt Space entrance and signage
- Walk towards the Salt Space entry while recording.
- Pause briefly to focus on any “Salt Space” signage or directory listing.
- If there’s an intercom, buzzer or access point, include it in the video.
3. Demonstrate that you can access the space
- Film yourself entering using your key, fob or code (if relevant).
- If staff let you in, you can show the entrance door open as you walk through.
- The goal is to show you are allowed to be there and not just filming from the street.
4. Show your actual working area inside Salt Space
- Walk through to the coworking space, meeting room or desk that you use for your business.
- Do a slow pan of the space to show it’s a real, functioning work environment.
- If you usually meet participants or support coordinators in a meeting room, include that too.
5. Show the mail area and proof of mail for your business
- Film the area where mail is stored or distributed at Salt Space.
- If you have any mail already addressed to your NDIS business name, hold it up clearly to the camera.
- This helps Google connect your business name and the Salt Space address together.
6. Show your laptop or device logged into your business tools
- Sit at a desk or meeting table inside Salt Space.
- Open your laptop and show:
- Your NDIS case management or CRM system (with no personal data visible), or
- Your website backend, email inbox or booking system logged in as your business.
- The aim is to prove you actively operate your NDIS business from this location.
Step-by-step: Setting up a virtual office and Google presence as an NDIS provider
Here’s a practical, high-level checklist you can skim now and revisit on verification day. Each step is in its own bordered box so it’s easy to scan.
Step 1.Choose your virtual office plan
Start by selecting the virtual office option at Salt Space that suits your NDIS business.
- Confirm you’ll have a real Brisbane street address (not just a PO Box).
- Decide if you want mail scanning, forwarding or just local pickup.
- Note the exact address format you should use on ASIC/ABN, your website and invoices.
Step 2.Update your official records
Once your virtual office address is active, update it anywhere your NDIS business is formally recorded.
- ASIC and ABN details (if you want this as your registered office).
- ATO, accountant and bookkeeper records.
- Banks and merchant/eftpos providers.
- Insurers and professional bodies.
- NDIS registration or Quality & Safeguards Commission details where relevant.
Step 3.Update your public-facing details
Next, bring your website, documents and communications into line with your new virtual office address.
- Add the address to your website footer and Contact page.
- Update invoices, quotes and service agreements.
- Add a line to your email signature such as “Business mailing address (by appointment only)”.
- Make clear that meetings at Salt Space are scheduled in advance.
Step 4.Set up Google Business Profile and prepare for video
Now configure your Google presence and get ready for the video verification using your Salt Space virtual office .
- Create or claim your Google Business Profile for your NDIS business.
- Enter your business name, phone, website and address at Salt Space.
- Choose whether you also want to show a service area for home visits.
- When Google requests video verification:
- Film the building exterior and Salt Space entrance.
- Show yourself entering (key, fob, code or staff letting you in).
- Show the internal workspace and, if possible, your meeting room.
- Show mail addressed to your business at the Salt Space address.
- Show your laptop logged into your NDIS tools or website backend.
Step 5.Build trust with photos, content and reviews
Finally, make your Google Business Profile and website more helpful for participants, support coordinators and AI search tools.
- Add photos of yourself (and your team, if you have one).
- Include neutral photos of the Salt Space environment or meeting room — not of clients.
- Explain clearly on your website how you support choice & control, consent and safety.
- Invite satisfied participants (and families, with consent) to leave honest Google reviews.
- Keep your service descriptions simple so both humans and AI can understand what you do.
Why a virtual office is especially helpful for NDIS businesses
For NDIS providers and disability support organisations, a virtual office isn’t just about looking more “corporate” – it’s about safety, boundaries and scalability.
- Safety & privacy: Keep your personal home address off invoices, Google and online directories, which is especially important if you work with complex behaviours or family conflict.
- Clear boundaries: Separate your role as an NDIS provider from your life as a parent, partner or housemate by giving your business its own address.
- Compliance & professionalism: A formal street address for ASIC, ATO, insurers and banks helps you present as an established, organised provider.
- Room to grow: If you later bring on support workers, therapists or admin staff, your virtual office is already in place as a central hub.
- Flexible service delivery: Continue home visits and community access support while having access to a neutral, central location when you need it – and the ability to show that location to Google in your verification video.
FAQs about virtual offices, NDIS providers and Google video verification
Can I use a virtual office address instead of my home address for my NDIS business?
Yes. Many NDIS providers choose a virtual office address at Salt Space instead of using their home address. You can use it on invoices, service agreements, ASIC/ABN records, with banks and insurers, and as your general business mailing address.
What exactly should I show in my Google video verification?
For a Salt Space virtual office, it’s helpful to show:
- The exterior of the building at 888 Brunswick St or your main entry point.
- The Salt Space entrance and any visible signage or directory listing.
- The internal coworking or meeting space you use for your NDIS work.
- The mail area and, ideally, an envelope addressed to your business at that address.
- Your laptop or device logged into your NDIS tools, email or website backend.
- How you access the space (key, fob, code or being clearly set up at a desk).
Do I have to film outside the building, or can I just record inside?
That depends on the prompts Google gives you at the time of verification. In some cases, starting inside your workspace and showing your mail and laptop is enough. In other cases, Google expects a walkthrough from the street to your working area. It’s best to be ready to show both exterior and interior so you can follow whatever the app asks for.
Is a virtual office the same as a PO Box?
No. A virtual office at Salt Space gives you a real Brisbane street address, not a PO Box. Many banks, government departments and professional bodies prefer or require a physical address rather than a PO Box, which is why NDIS providers often choose this option.
Can I meet participants or families at the virtual office?
Yes, if you book a meeting room or private office at Salt Space. Many NDIS providers use the space for support coordination meetings, assessments, reviews, staff supervision and family discussions – especially when a neutral environment feels safer or more comfortable than a home visit.
Will a virtual office help my NDIS business show up better on Google and AI search?
A virtual office supports visibility by giving your business a consistent local address and a clear location for Google and AI tools to recognise. Combined with a completed Google Business Profile, accurate service areas, useful website content and genuine reviews, it makes it easier for participants and referrers to find you.
Ready to give your NDIS business a professional Brisbane base?
If you want to keep your home address private, receive important mail securely and feel confident about Google’s video verification, a virtual office at Salt Space Coworking in New Farm is a simple, affordable way to do it.
Set up your virtual office online, update your records and use your new address in your Google Business Profile video so you can show exactly where – and how – your NDIS business operates.
View Virtual Office Options